Rights to Access Project (RAP): Homelessness

A summary of our Rights to Access Healthcare Project.
man looking out of a bus window

The Rights to Access Project was created by Healthwatch Warwickshire to help people who are experiencing homelessness to access healthcare when they need it.

The project was created as a result of the engagement work we did across the County talking to homeless agencies, homeless individuals, and from reports about homelessness within Warwickshire.

People told us they had been turned away from a GP surgery when they needed care/treatment.

The reasons given were:

  • Not being a registered patient
  • Not having an address or identification
  • Not being a UK resident
  • Not having any appointments available at all
  • Registration to join the practice declined with no reasons given

To help with this we produced a plastic Rights to Access card with information for people to keep with them to help when accessing treatment within Primary Care.

The project was delivered across the county by district, in the following order:

  • Warwick, Leamington, Kenilworth: Feb 2019- Apr 2019
  • Stratford: May 2019 - July 2019
  • Rugby: Aug 2019 – Oct 2019
  • Nuneaton & Bedworth: Nov 2019 - Jan 2020
  • North Warwickshire: Feb 2020 – Apr 2020 (some of these workshops were disrupted, or delivered online due to the Coronavirus lockdown)


We ran workshops for any community/voluntary/statutory organisation who supports anyone experiencing homelessness within Warwickshire on Rights to Access Primary Care and NHS guidelines. The workshop provided information on the following:

  • Brief introduction to Healthwatch Warwickshire
  • Rights to access healthcare
  • NHS Constitution
  • GP duty of care
  • NHS guidelines for GP registration

Alongside these workshops we also gave out booklets with useful information from the workshop and around Primary Care to help organisations in supporting individuals; and the plastic credit card size Rights to Access cards for organisations to give out to service users experiencing homelessness.

Can I still attend a workshop?

For more information, or to arrange a virtual workshop for your organisation, please contact us on 01926 422 823 or email us

If you, or someone you know is experiencing homelessness you can find local information/support at https://www.p3charity.org/ 

Read more about the project:

RAP Information Booklet
Warwick District Summary report

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