Portrait Chris Bain

Chris Bain - Chief Executive

Chris joined Healthwatch Warwickshire as CE in June 2014. Previously CE of the UK Council on Deafness and Age UK in Sandwell, Chris was an elected Councillor and Mayor in 2010. He was Non-Executive Director of the George Eliot Hospital NHS Trust between 2010 and 2015 and sat on the Executive Board of the Institute of Healthcare Management as Chair of Audit from May 2011 to October 2012. He chaired the Cabinet Office sponsored Infrastructure National Partnership from 2005 to 2006, was Chair of North Warwickshire Primary Care Trust between 2002 and 2006 and held Director General’s Office at Age Concern England for 10 years from 1997 to 2007.

Chris has chaired numerous Mental Health Act Hearings and regional appeals regarding Continuing Health Care. He currently sits on several Boards and Committees, including the Health Overview and Scrutiny Committee, Adult Safeguarding Board, Health and Wellbeing Board Executive, STP Transition Board, Regional Quality Surveillance Group, Regional Healthwatch, and the EqUIP Board.

He has an excellent understanding of the health and social care and integration agendas and is well placed to set the direction for the work of Healthwatch Warwickshire.

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Portrait of Claire Jackson

Claire Jackson - Head of Operations

Claire joined Healthwatch Warwickshire in May 2017. Claire brings wide-ranging experience to the team, including providing advice on HR, governance, constitutional and procedural matters, in addition to her accounting and finance credentials. Previously, Claire has worked as a Policy Executive in Brussels, and her passion is simplifying complex information. Claire leads on day-to-day operations for Healthwatch Warwickshire and enjoys working as part of a team and with the wider network and stakeholders.

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Portrait of Robyn Dorling

Robyn Dorling- Engagement and Outreach Officer

Robyn joined Healthwatch Warwickshire in May 2014 and quickly progressed from Administrative Assistant to PA for the senior management team, and is now in the role of Engagement and Outreach Officer. Robyn is passionate about helping people to access Health and Social care services. She is a Diabetes UK-trained Diabetes Champion and a lay-member of the Coventry & Warwickshire Diabetes Strategy group. Robyn’s in-depth knowledge and working experience of learning disabilities, acquired brain injury, mental health problems, autism and type-1 diabetes means that she has a thorough understanding of local service provision in these areas.

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Portrait of Vina Fatania

Vina Fatania - Engagement and Outreach Officer 

Currently on maternity leave, Vina joined Healthwatch Warwickshire in July 2017 as one of our Engagement and Outreach Officers, to help us improve engagement with those who use local services. Previously Physical Activity Development Officer at Sandwell Leisure Trust, she has extensive experience and an interest in patient public health and social care issues. Vina is our volunteer coordinator, and is a strong driving force behind much of our project work.

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Portrait of Issy Jonas

Issy Jonas - Engagement and Outreach Officer

Before starting at Healthwatch in October 2018, Issy worked in the local community as an employment advisor, both in Brunswick Hub and the Job Centre, assisting job seekers to access the internet and find employment. She also has experience working in Supported Housing working with vulnerable people as well as in the NHS for 10 years, providing recruitment and locum cover for medical staff. She has lived in Warwickshire her whole life and is passionate about making a difference to the lives of a wide range of local people. Issy is happiest when out and about, meeting people and listening to their stories and experiences.

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Portrait of Poonam Thompson

Poonam Thompson - Engagement and Outreach Officer

Before joining Healthwatch in November 2019, Poonam gained varied experience and skills from different roles within Warwickshire County Council – firstly in HR, then in the Emergency Planning team; which involved the creation of emergency plans, and co-ordinating the response in the event of a major emergency. She then moved into Road Safety education where she helped to address speeding concerns through a variety of methods including community engagement, local publicity and working with the police. After a career break to have her daughter, she then returned to work as an Administrator in Pensions, involved in some project work.

Poonam is enthusiastic about her role at Healthwatch Warwickshire as she has a personal interest in wanting to help people. She has volunteered as a mentor to young people and also as a contact for those experiencing bullying or harassment.

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Insight and Communications Lead

We are currently recruiting to fill this position.


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Portrait of Lucy Dean

Lucy Dean - Team Administrator 

Lucy started working at Healthwatch in October 2018, following a break from her career in the Construction Industry to look after her two children. She moved to the area following her Masters in Civil Engineering (with European Studies) at Warwick University and has lived in Leamington for nearly 20 years. During her career in construction she has worked as a site engineer, design co-ordinator, and also in project management, in the UK and the Middle East for a short time. One of her first jobs after leaving university was, in fact, building a hospital. As well as working for Healthwatch she currently volunteers with her local church youth group. She’s pleased to be involved with Healthwatch Warwickshire now working to help people in the public sector.

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