How to make a complaint

Citizens Advice, supported by Healthwatch England, have prepared a guide to making a complaint about NHS and social care services. It explains the process of complaining, with checklists, template letters, and other useful information:

Complaining about the NHS

The Care Quality Commission (CQC) has information on its website if you want to complain about different services.

CQC guides to complaining about services

You can also tell Healthwatch about your experience of a service, good or bad. We are not able to handle any complaints for you, but what we learn from you could help to improve services for others. 

Tell us about your experience

Who to complain to

If you wish to complain about a hospital or other service in Warwickshire, this article will help you find who to contact.

Making a complaint about a service in Warwickshire

If you feel that you need help in making your complaint, there are organisations that can help you. 

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Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

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Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

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GP complaints

Find out where to start if you have a problem with your GP. 

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NHS Hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

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Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

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Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

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Find out information about how a staff member can report a problem in the NHS or an adult social care service

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NHS dentist complaints

Find out how to make a complaint about NHS dental care.

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