Take a look at our practical resources to help you make a complaint about NHS health and social care services.
We know that making a complaint about NHS or social care services can be confusing. We've worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
We always want to hear about your experiences of health and social care services, so as well as making a formal complaint as explained below, we would love to hear from you.
Citizens Advice, supported by Healthwatch England, have prepared a guide to making a complaint about NHS and social care services. It explains the process of complaining, with checklists, template letters, and other useful information:
The Care Quality Commission (CQC) has information on its website if you want to complain about different services.
CQC guides to complaining about services
You can also tell Healthwatch about your experience of a service, good or bad. We are not able to handle any complaints for you, but what we learn from you could help to improve services for others.
If you wish to complain about a hospital or other service in Warwickshire, this article will help you find who to contact.
Making a complaint about a service in Warwickshire
If you feel that you need help in making your complaint, there are organisations that can help you.
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Find out information about how a staff member can report a problem in the NHS or an adult social care service
Find out more about the work we have been doing to understand and improve people's experiences.
