How to make a complaint
Citizens Advice, supported by Healthwatch England, have prepared a guide to making a complaint about NHS and social care services. It explains the process of complaining, with checklists, template letters, and other useful information:
Complaining about the NHS
The Care Quality Commission (CQC) has information on its website if you want to complain about different services.
CQC guides to complaining about services
You can also tell Healthwatch about your experience of a service, good or bad. We are not able to handle any complaints for you, but what we learn from you could help to improve services for others.
Tell us about your experience