Help making a complaint
Take a look at our practical resources to help you make a complaint about NHS health and social care services.
Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing. We've worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
We always want to hear about your experiences of health and social care services, so as well as making a formal complaint as explained below, we would love to hear from you.
Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Complaints advocacy services
Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
You will need to contact your local authority to find out who holds your local advocacy service contract.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
How can the Care Quality Commission help?
The Care Quality Commission (CQC) has information on its website if you want to complain about different services.
Who to complain to in Warwickshire
If you wish to complain about a hospital or other service in Warwickshire, this article will help you find who to contact.
Making a complaint about a service in Warwickshire
If you feel that you need help in making your complaint, there are organisations that can help you.
Tell us your experience
You can also tell Healthwatch about your experience of a service, good or bad. We are not able to handle any complaints for you, but what we learn from you could help to improve services for others.
