Manor Court Care Home Enter and View Report

Approach Used

Unannounced visit by a team of four Healthwatch Warwickshire Enter and View representatives:
• Initial meeting with Acting Manager of Manor Court.
• Further meeting with Chair of Board of Trustees.
• Escorted tour of the building, including all shared bathrooms and a selection of resident bedrooms.
• Discussions with residents, staff and relatives.
• Observation of lunch time meal services.

Summary of Findings

• No issues were found to substantiate the telephone complaint received by Healthwatch Warwickshire.
• Residents were generally satisfied with the facilities and said that they were well cared for.
• Manor Court appears to be a well-managed care home and the close links with the local community ensure the cultural needs of local people using the home are maintained to a high standard.
• The Board of Trustees take an active interest in the running of the home.
• Apart from a few minor maintenance issues, of which the Acting Manager and the Chair of the Board are aware, the ongoing maintenance programme helps to ensure a warm, clean and homely environment.Observation of external fabric of the building and garden facilities.

Recommendations:

• Rectify the minor maintenance issues observed.
• Consider increasing the provision of nail care for residents to more frequently than once a week.
• Maintain the current standards of care provision and the current effective maintenance programme.
• All staff are given dementia training – supported by the Board.