Elmhurst Assisted Living and Care Facilities Enter and View Report

Summary of Findings:

Elmhurst Assisted Living and Care provides a home for up to eleven people with complex needs. These include mental health, learning disabilities, and dementia. 

The home is a large, grand, double-fronted listed building on a busy residential road in Rugby. The house has high ceilings, large windows, Victorian features and spacious communal rooms and bedrooms.

The home appeared clean, well-maintained, warm and homely.

During our visit, everyone at the home was happy to talk to us. Staff told us it was a good place to work, and residents told us it was a good place to live. 

Residents used the large communal spaces and the garden, expressed satisfaction with their home, and appreciated the care and support they received. 

Staff were friendly and professional. They appeared to know residents well and enjoy chatting with them. They told us the training was good and said they were eager to keep learning and to do their best for the residents. We observed that staff created an inclusive environment by involving everyone in the conversations.

Recommendation:

Further enhance staff communication and development through full staff meetings to discuss how best to work with new residents, or those whose needs may have changed.