Help available to make a complaint

Making a complaint can seem like a daunting or overwhelming task. Help is available if you would like support with the process.
Doctor speaking with patient

NHS Complaints

In Warwickshire, help to make a complaint about NHS services is provided by Voiceability, an independent charity and one of the UK’s largest providers of advocacy and involvement services who support people to be heard in decisions about their health, care and wellbeing.

You can get in touch with Voiceability by phone, email or their website:

0300 222 5947 

Independent Advocacy is a registered charity, covering Coventry, Solihull and Warwickshire. Their aim is to provide a voice to people in Warwickshire and surrounding areas who, perhaps due to frailty, disability, or financial or social circumstances, need support to make choices.

024 7669 7443

Support under the Mental Health Act

The Mental Health Act provides a right to an Independent Mental Health Advocate (IMHA) for those who are detained or subject to supervised Community Treatment Orders (CTOs). The recent independent review of the Mental Health Act received strong evidence that ​“advocacy enables patients to understand and exercise their rights and gives them support to make shared decisions.”

Independent Mental Health Advocates (IMHAs) support people with issues relating to their mental health care and treatment. They also help people understand their rights under the Mental Health Act.

Independent Mental Capacity Advocates (IMCAs) support people when they are assessed to lack capacity to make a best interest decision and they do not have family or friends appropriate to consult about the decision.

Social Care Complaints

For social care complaints, there are other organisations who will help if you need to complain about a mental health service, or if you are elderly or feel vulnerable.  These are listed in the Citizens Advice Guidance document.

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views