Making health and social care services work better, for everyone

How to make a complaint

A guide to making a complaint about NHS and social care services is available online here.  Prepared by Citizens Advice with Healthwatch England, it explains the process of complaining, with checklists, template letters and other useful information.

The Care Quality Commission has also produced this leaflet as a guide to making a complaint about health or social care services.

Who to complain to

Help available to make a complaint

There is also a Healthwatch England article about Making a complaint about social care services


We always want to hear about your experiences of health and social care services, so as well as making a formal complaint as explained in this section, you can also give us your feedback.

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