What's new in the updated Accessible Information Standard 2025?
- can access and understand information about NHS and adult social care services
- receive the communication support they need to use those services
In June 2025 NHS England updated the Accessible Information Standard (AIS).
The existing AIS had five steps requiring service providers to identify, record, flag, share, and meet people’s communication needs, but the Healthwatch 'Your Care, Your Way' campaign in 2022 found many providers were failing to meet people's needs.
The refreshed AIS adds a sixth step, to ‘review’ needs, which means that where an individual’s needs change, organisations must proactively review and update information about this.
Below are links that explain what the standard means for users of health and care services and how this has changed, since the AIS was first released in 2016.
Read about the changes in detail:
"What should you expect from the NHS when it comes to accessible information?"
"Accessible information standard: Helping people to get the health and care information they need."
Find out about the Accessible Information Standard in:
Easy Read
Audio
British Sign Language (BSL)
Electronic Braille
