'Mystery Shopping' of GP Websites

The residents of Warwickshire increasingly need to access their GP surgery and its services virtually. Healthwatch Warwickshire is looking into how easy it is to find information from GPs' websites.
Graphic of a monitor screen and a mobile phone displaying 'at' symbol

Why are we carrying out this project?

Throughout the COVID-19 pandemic, many people across our county have needed to contact their doctors' surgery - to make appointments or seek advice, and this has not always been possible in person. Instead, one of the ways this can be done is by using the website of the General Practice (GP). Healthwatch Warwickshire decided to run a trial (or pilot) project to see how easy it is to find information from different GP websites.

What was the Pilot Project?

In October 2021, a sample of ten GP websites from across Warwickshire was randomly selected. A group of Healthwatch Warwickshire volunteers and staff looked at the layout of the information on each website and considered how easy it was to use, for a first-time visitor to the site.

The Pilot Project will help us to decide how the GP surgery websites in Warwickshire could be analysed on behalf of the public.

Watch this space!

Following this pilot, the work will be expanded to look at more GP's websites; their booking systems, information about out-of-hours care, and accessibility, among other things.

In the first few months of 2022, the group will be focussing initially on the GP websites of the practices in Warwickshire North, and Rugby.

How are we doing?

At Healthwatch Warwickshire we would like to make sure that our own website and social media messages are easily accessible for people in Warwickshire. Please get in touch with us if you have any comments or suggestions about how we could improve.

Email us

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views