Health and Wellbeing Support over Christmas and New Year 2025/ 2026

Advice and Information - 3 December 2024

For the weeks beginning Monday, 22nd December and Monday, 29th December, there will be minimal cover at Healthwatch Warwickshire. We will respond to messages as soon as we can, but this may be after we reopen on Monday, 5th January 2026.
Woman and man outside in winter

DOCTORS, HOSPITALS, EMERGENCY, URGENT AND MINOR INJURIES

Medical Advice: If you require non-urgent care, please get in touch with your GP,  your local NHS walk-in or urgent care centre, call NHS 111 or visit the NHS website for advice. 

UHCW: Waiting times for Minor Injuries Units, Urgent Treatment Centres and Emergency Departments. Live UHCW Emergency Department wait times.

Warwick Hospital: Emergency Department A&E reception (general inquiries) Tel: +44 (0)1926 495 321 ext. 4032

George Eliot Hospital Urgent and Emergency Care Centre (Accident and Emergency) is accessible via Heath End Road. Main Number 024 7615 3761 / 3762

Non-Urgent Treatment Centres & Minor Injuries Units (Warwickshire)

If you need medical help over the festive period and it is not life-threatening, please consider the following services:

Stratford Hospital – Minor Injuries Unit (MIU)

Arden Street, Stratford‑upon‑Avon, CV37 6NX

  • Opening hours: Tuesday–Thursday, 9:00 am  – 4:00 pm
  • Treats sprains, minor fractures, cuts, burns, and other non-life-threatening injuries

University Hospital Coventry – Minor Injuries Unit

Clifford Bridge Road, Coventry, CV2 2DX

  • Opening hours: 24/7
  • Provides treatment for urgent but non‑life‑threatening conditions such as broken bones, sprains, minor burns, and skin infections

Hospital of St Cross – Urgent Treatment Centre (Rugby)

Barby Road, Rugby, CV22 5PX

  • Opening hours: 24/7
  • Nurse-led service for patients aged 5 years and older. Suitable for urgent medical attention that is not life-threatening

George Eliot Hospital – Urgent Treatment Centre (Nuneaton)

College Street, Nuneaton, CV10 7DJ

  • Opening hours: 8:00 am – 8:00 pm daily

Coventry Urgent Treatment Centre

City of Coventry Health Centre, Stoney Stanton Road, CV1 4FS

  • Opening hours: 8:00 am – 10:00 pm daily

Mental Health Crisis. 

You can now call NHS 111 to speak to the Adult Crisis Resolution and Home Treatment Team or the Children’s Rise Crisis Resolution and Home Treatment Team. 

The same teams can also be contacted by calling Freephone 08081 966798 

Mental Health Support: 

If you are in need of emotional support, you can call the Coventry and Warwickshire Mental Wellbeing line on 0800 616 171 (open 24/7 365 days a year) or you can webchat with someone via their website. 

Suicide Prevention Helpline: (open 5pm to midnight) call 0800 58 58 58 or visit CALM for live chat and WhatsApp

The Dear Life website has been developed to help people in Coventry and Warwickshire find mental health and suicide prevention information and advice for themselves or someone they are worried about.

Samaritans Telephone Hotline: 116 123 (24 hours, 7 days a week)

MIND:  Open until 6pm Tuesday 24 December (Christmas Eve) and open again on 27 December at 9am. For general advice call 0300 123 3393, for the MIND support line call 0300 102 1234 (Mon-Fri 9am-6pm); Your local Mind may have a drop-in service open. To find your local MIND enter your postcode:  Find local Minds - Mind

Text SHOUT for free on 85258. A Confidential 24/7 text service offering support if you're in crisis and need immediate help.

Call The Silver Line on  0800 470 80 90, who provide support, information, friendship and advice for anyone aged over 55 who may feel lonely or isolated. These helplines are free, completely confidential and open 24/7, 365 days a year. This service is run by AGE UK. 

Support for People Experiencing Domestic Abuse in Warwickshire

If you or someone you know is experiencing domestic abuse, confidential help is available:

  • Refuge Domestic Violence Service (Warwickshire)
    • Safe accommodation, outreach support, and Independent Domestic Violence Advocates (IDVAs)
    • 📞 Helpline: 0800 408 1552 (Mon–Fri, 8:30 am – 8:30 pm)
    • 🌐 www.refuge.org.uk
  • Warwickshire Domestic Abuse Support Hub (DASH CIC)
  • Talk2Someone (Warwickshire)
    • Community‑based support to help survivors stay safe at home
    • 📞 Phone: 0800 408 1552
    • 🌐 www.talk2someone.org.uk
  • RoSA (Rape or Sexual Abuse Support)
  • Safeline
  • Victim Support Warwickshire
  • Emotional and practical help for victims of crime
  • 📞 Supportline: 08 08 16 89 111 (24/7)
  • 🌐 www.victimsupport.org.uk

🚨 In an emergency, always call 999.
For urgent but non‑emergency advice, you can also call NHS 111 or use the NHS 111 online service.

The main Sexual Assault Referral Centre (SARC) serving Warwickshire is the Blue Sky Centre, based at George Eliot Hospital in Nuneaton. It provides 24/7 confidential medical, emotional, and practical support for anyone affected by sexual assault.

  • Blue Sky Centre – Sexual Assault Referral Centre (SARC)
  • 📍 Location: George Eliot Hospital, College Street, Nuneaton, CV10 7DJ
  • 📞 Phone: 0330 223 0099 (available 24/7, every day of the year)
  • 📧 Email: blueskycentre.sarc@nhs.net (monitored Mon–Fri, 9 am–5 pm)
  • 🌐 Website: blueskycentre.org.uk
  • Services:
  • Immediate trauma‑informed healthcare and crisis support
  • Forensic medical examinations (with or without police involvement)
  • Access to emergency contraception and medications
  • Emotional support and referrals to specialist organisations
  • Confidential service for adults (18+) and young people aged 16–17 (if clinically appropriate)

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