How does it work?
If you have an urgent, but not serious or life-threatening, medical need: rather than attending a hospital Emergency Department (A&E) unannounced, you are now being advised to contact NHS 111 first.
You will be given a time slot at your nearest hospital Emergency Department or, if it is more appropriate to your need, you will be redirected to a range of other services such as ambulatory care, your local GP, dentist, urgent treatment centre, or pharmacy. This will apply both to Coventry & Warwickshire residents as well as anyone visiting the area.
These pre-booked time slots will help manage the volume of people in Emergency Department waiting rooms and minimise Covid-19 infection risks.
People arriving at Emergency Departments without an allocated time slot may experience a longer wait, unless they need immediate treatment.
Why the change?
The new NHS 111 system is designed to:
• Reduce the risk of Covid-19 transmission
• Protect Emergency Departments for those who need urgent care
• Signpost and support the public so they receive the right care in the right place at the right time.
What if it’s serious or life-threatening?
- The 999 service is not changing.
- People with serious or life-threatening illnesses or injuries are advised to continue to dial 999 as before.
No-one attending Emergency Departments unannounced will be turned away without some form of treatment, advice or redirection to an alternative NHS service.