111 First - A new way of accessing urgent and emergency medical care.

To help hospitals cope with winter pressures and also keep patients and staff safe whilst Covid-19 remains in circulation, there is a new way of accessing urgent and emergency care in Warwickshire.
An ambulance outside a hospital

How does it work?

If you have an urgent, but not serious or life-threatening, medical need: rather than attending a hospital Emergency Department (A&E) unannounced, you are now being advised to contact NHS 111 first.

You will be given a time slot at your nearest hospital Emergency Department or, if it is more appropriate to your need, you will be redirected to a range of other services such as ambulatory care, your local GP, dentist, urgent treatment centre, or pharmacy. This will apply both to Coventry & Warwickshire residents as well as anyone visiting the area.

These pre-booked time slots will help manage the volume of people in Emergency Department waiting rooms and minimise Covid-19 infection risks.

People arriving at Emergency Departments without an allocated time slot may experience a longer wait, unless they need immediate treatment.

Why the change?

The new NHS 111 system is designed to:

• Reduce the risk of Covid-19 transmission

• Protect Emergency Departments for those who need urgent care

• Signpost and support the public so they receive the right care in the right place at the right time.

What if it’s serious or life-threatening?

  • The 999 service is not changing.
  • People with serious or life-threatening illnesses or injuries are advised to continue to dial 999 as before.

No-one attending Emergency Departments unannounced will be turned away without some form of treatment, advice or redirection to an alternative NHS service.

To access NHS 111: 

dial 111 from any phone, or

go to the NHS 111 website

Looking for information about health and care?

Find advice and information to help you stay well and make decisions about your health and social care support.

Find advice and information