Overslade House Nursing Home Enter and View Report

Approach Used

Six Healthwatch Warwickshire Authorised Representatives arrived at Overslade House unannounced, which means that none knew we were coming. We met with the Registered Manager and then split into two teams and observed the activity taking place in the communal areas of the home, including the period over lunch. We also spoke with staff and residents throughout the visit. The Registered Manager met with us again at the end of the visit to hear our feedback and answer questions

Recommendations:
• Include upgrade of kitchen equipment in the refurbishment programme
• Consult with staff to see if they feel that they need to improve their English language skills so that they are more confident in communicating with residents.
• Have additional staff available in twilight time on Memory Lane.
Overslade House 24/09/2018 Page 2 of 11
• Up-skill care staff to provide activities (in twilight time) that will support residents with dementia who get upset before bedtime.
• Display photographs of all staff in reception