Making health and social care services work better, for everyone

Who to complain to

As the Citizens Advice guide describes, usually the first step in making a complaint is to contact the provider of the service, in Warwickshire this is likely to be:

NHS/Health Services in Warwickshire:

Hospitals

You can complain directly to the hospital, to the people involved in providing your care.  If you’d rather talk to someone else, each hospital has a Patient Advice and Liaison Service (PALS) who will work with you to try to resolve things, or to make a formal complaint if necessary.  Details of each hospital in Warwickshire, and the PALS teams, are provided below.

a. South Warwickshire NHS Foundation Trust, encompasses:

  • Warwick Hospital
  • Stratford Hospital
  • Royal Leamington Spa Rehabilitation Hospital
  • Ellen Badger Hospital.

Information about the patient advice and liaison service (PALS) including details of who to contact with a complaint are provided here.

b. University Hospitals Coventry and Warwickshire (UHCW) NHS Trust, encompasses:

  • University Hospital in Coventry
  • Hospital of St Cross in Rugby.

Information about the patient advice and liaison service (PALS) including details of who to contact with a complaint are provided here.

c. Coventry and Warwickshire Partnership NHS Trust:

Has over 50 sites across Coventry and Warwickshire, and provides mental health and learning disability services.

Information about the patient advice and liaison service (PALS) is provided here.

Details of who to contact with a complaint are provided here

d. George Eliot Hospital Trust:

Operates George Eliot Hospital in Nuneaton.

Information about the patient advice and liaison service (PALS) including details of who to contact with a complaint are provided here

Ambulance services

Ambulance services in Warwickshire are provided by West Midlands Ambulance Service NHS Foundation Trust (WMAS), details of who to contact with a complaint are provided here.

GP practices, dentists and other NHS services

Every GP practice and other health service provider in Warwickshire has its own Complaints Procedure, which they will provide to you on request.

Contact details for all NHS providers in Warwickshire are available on the NHS website here:

There is help available if you want to make a complaint about the NHS, please see help available.

Social Care Services, such as home care, supported living and care homes:

Social care services in Warwickshire are provided by Warwickshire County Council, you can complain to:

  • the company that you receive care from or
  • Warwickshire County Council as detailed here.

The Care Quality Commission is the independent regulator of health and social care in England, you can report a concern as detailed here.

Making a complaint to the provider of the service should usually resolve things, but if you are still not satisfied that your complaint has been addressed there are other organisations you can go to next.  These will usually be listed in the Complaints Procedure for your provider, details are also given in the Citizen’s Advice Guidance document.

Local politicians

Publicly funded services are accountable to your local politicians.

If you decide to contact your local Member of Parliament (MP), their details are available online here  by inputting your postcode.

Warwickshire County Councillors are listed online here with a map to show who is responsible in your area.

Warwick District Councillors are listed online here

Stratford-upon-Avon District Councillors are listed online here

Borough of Rugby Councillors are listed online here

Nuneaton and Bedworth Borough Councillors are listed online here

North Warwickshire Borough Councillors are listed online here.

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