Making health and social care services work better, for everyone

Hundreds of people in Coventry and Warwickshire have shared their views on how to improve local NHS services as part of Healthwatch Warwickshire and Healthwatch Coventry’s “What would you do?” campaign and the findings are now revealed in a report published.

The government is investing an extra £20bn a year in the NHS until 2023. The NHS has produced a Long-Term Plan, setting out all the things it wants health services to do better for people across the country.

For these plans to work the NHS needs to shape local plans based on local needs, Healthwatch Coventry and Healthwatch Warwickshire asked people ‘what would you do?’ to improve services in Warwickshire

“Having access to help and treatment I need when I want it” was one of the top things people in Coventry and Warwickshire would help the lead healthy lives.

We heard from over 800 people about these changes they would like to see, these include:

Chris Bain, Chief Executive of Healthwatch Warwickshire, said: “The NHS is changing and we were asked to help find out what local people thought was the best way for the NHS in Coventry and Warwickshire to improve services as part of the new plans

“We are grateful to everyone who told us their views. The groups that reported the poorest experience of getting help were those people who had long-term conditions such as Dementia, Autism and Mental Health conditions. Respondents from these groups reporting that they had not received timely and consistent communication and that they found accessing ongoing support difficult.

“All the feedback has been put together in our new report which has been presented to the Coventry and Warwickshire Health and Care Partnership.

“We are now looking at next steps and will continue listening to the public and working with the Health and Care Partnership to ensure that their views are heard.”

Rachael Danter, System Transformation Director at Coventry and Warwickshire Health and Care Partnership, said: “I would like to thank our local Healthwatch colleagues for their hard work in producing this report. It is so important that the Partnership continues to develop its work based on the views of local people. That means gaining feedback from our patients and the public as well as our partners, stakeholders and staff, particularly in planning and delivering future health and care services.

“Healthwatch’s report, along with other local engagement, will influence our five year plan to improve the health, wellbeing and outcomes of everybody in Coventry and Warwickshire. It will also help to identify gaps in our understanding of the needs of local people and highlight potential areas for further engagement.”

Read more about what people would do to change services in Coventry and Warwickshire here:

Didn’t have the chance to share your views? Talk to Healthwatch Warwickshire or Healthwatch Coventry today.