Making health and social care services work better, for everyone

What does South Warwickshire think of a Patient Portal?

Published: 03/03/2020 by Jessica Brooks

Healthwatch Warwickshire has partnered with South Warwickshire NHS Foundation Trust (SWFT) to carry out an engagement project to find out what people think about a 'digital patient portal', an online way to manage and interact with healthcare services such as hospital based services. We asked people what they would find useful and what might prevent them from using a digital means to access health services. The results from this independent engagement will be fed back to SWFT, ensuring that the patient voice is reflected in the design, development and implementation of a digital platform.

Healthwatch Warwickshire listened to and gathered views from 428 people over a four-week period running from November to December 2019. We produced a questionnaire which was used online and in face-to-face engagement. The online survey captured 226 people’s views and our face-to-face engagement captured 202 people’s views. We found that overall, people were in favour of a patient portal - with 71% saying that they would find it useful. We learnt that functions such as booking appointments, viewing results or managing car parking were popular choices for functions of a portal and that issues of security and ease of use might prevent people from using it.

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Patient experience of giving blood during the Coronavirus

Published: 05/05/2020 by Lucy Dean

A case study on what it is like to give blood during the Coronavirus.

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Patient Participation and Changes to Primary Care (PCN Survey)

Published: 14/02/2020 by Jessica Brooks

Healthwatch Warwickshire aims to ensure lived experience of people is considered - in light of recent changes taking place within NHS services, including the introduction of ‘Primary Care Networks’.

Following our Standing Conference in May (which aimed to galvanise patient voice by bringing patient representatives together) Healthwatch Warwickshire set out to discover more about whether individuals were aware of their Patient Participations Groups (PPGs), how Primary Care Networks (PCNs) were being introduced, and how any changes should be communicated.

From July-September Healthwatch Warwickshire held multiple sessions across two outpatient departments (Rugby St. Cross and George Eliot Hospital), talking to the public about changes to GP services (PCNs) and how they receive communications from primary care. We promoted this survey to other groups and online, in total hearing from 905 people.

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Coventry and Warwickshire NHS Long Term Plan Report

Published: 12/07/2019 by Jessica Brooks

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Wellbeing Report

Published: 15/02/2019

This report details the findings of our Wellbeing Survey which ran from October to the end of 2018. We asked 'What do you think would improve your wellbeing?' to the people of Warwickshire with the aim to inform the work surrounding Coventry and Warwickshires Year of Wellbeing 2019 (

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Standing Conference November 2017


On 25th November 2017, we held our first Standing Conference on Consumer Voice.

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Leeds Becket University Review of Healthwatch Warwickshire

Published: July 2016

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GP Patient Experience Review 2015 to 2017


Between February 2015 and March 2017, Healthwatch Warwickshire (HWW) conducted an in-depth assessment of patient experience at the 82 GP practices across Warwickshire.

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