Feedback is crucial for creating safe conditions for people in care and particularly for people with long-term conditions, their friends, family, and carers who are often in contact with the health and care system. Giving feedback can help to identify unsafe conditions and practices so that these can be improved.
This is particularly important since research (see box below) has shown that those with a long-term condition were highly likely to avoid health and social care services due to risk factors around COVID-19; 51% of people with a long-term condition avoided health and care services compared to 29% of the average population.
What have people with long-term conditions said?
The research commissioned by CQC and Healthwatch England for the Because We All Care campaign also showed that:
- 81% of people with long-term health conditions report issues when trying to access health and social care services, such as longer waiting times. This is 17% higher than the general population.
- 52% of patients with long-term health conditions did not want to put additional pressure on Health and Social Care services by giving feedback.
- 32% of people with a long-term health condition got more support from family and friends over the course of the COVID-19 pandemic.
Explaining why people's views are so important, our National Director, Imelda Redmond CBE, said: