In May 2020 Healthwatch Warwickshire, in collaboration with Healthwatch Coventry, launched a survey about people’s experiences of health and social care during the Coronavirus pandemic. The survey is now closed but we would like to share some of the initial findings. A full report will be published as soon as the results have been analysed.
In total we received 808 responses in the month of May.
Here is a summary of what we found in the first month of the survey:
Overall people found it easy to access information that they required to keep themselves and loved ones safe during the outbreak of the pandemic. The top three things people that found most difficult to get information about were:
Changes to healthcare services that I usually access
Help for people that do not use the internet
Looking after your mental health
In the latter half of the month, it was noticeable that people found it more difficult to access information on what to do if you are categorised as high risk.
Ten percent of respondents told us that they, or a person that they cared for, had additional communication needs. Of that 10%, half said that they would have liked information in another format, for example: British Sign Language, Braille, Audio, large print, easy to read, or they would have liked the information given in another language.
Throughout May, almost half of respondents told us that they had experienced changes to the way in which they received their healthcare. Most of those changes related to GP, Pharmacy and Hospital Outpatients. Some examples of concerns raised:
We also received several compliments about services during the pandemic:
Respondents who told us that they had accessed the NHS (including 111) for COVID-19 told us that the support they had received was good. GPs and Hospitals received the bulk of the positive feedback, and views on accessing 111 were primarily negative.
We only received a small amount of feedback in relation to social care services, which was of concern. We addressed this with the distribution of a paper copy of the survey.
Online, people told us that they had concerns about loss of social interaction and the deterioration of conditions due to isolation or cancellation of services, such as group therapy. However there has been a good offering of online sessions from the likes of Grapevine, Turning Point and Escape Arts.
Mental Health and Wellbeing
Most respondents said that their mental health and wellbeing had been affected, with people telling us that they are feeling stressed, anxious, isolated, and worried. When asked about accessing support, contact with friends and family was key for many.
The findings above are representative of what we received in the month of May.
If you would like to see this information in an alternative version, please get in touch with us.
If you have any experiences – good or bad, that you would like to share with us please contact us today:
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