How to access services during COVID-19

The NHS is still 'open for Business'. Here’s some information on how you can access services such as your local GP, pharmacy and what do to in a medical emergency.
Hospital corridor

If you need medical help, the NHS is still here for you. 

You can contact your GP practice either online, by an app or by phone. 

If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111. If it’s a serious or life-threatening emergency, call 999. If you are worried about the health of your baby or child, please call 111. 

If you are told to go to hospital it is important that you go to hospital.  

You should continue to attend your appointments, unless you have been told not to attend. 


You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. 

If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.  

To help the NHS to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time. 

Routine vaccinations 

It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.  

If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice. 

Cancer Patients 

If you have a symptom that you are worried about, you must contact your GP Practice. 

 Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus. 

Read more here

Medical Emergencies:

  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately. 
  •  If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately. 
  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately. 

You can spot the symptoms of a stroke by using the FAST test: 

  • Face - is the face drooping/fallen on one side? Can they smile? 
  • Arms - can they raise both arms and keep them there? 
  • Speech - is it slurred? 
  • Time to call 999 if you see any of the above signs 

Pregnant Women 

  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.  
  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team. 

Maternity Support During Covid-19

Learning Disability and Autism 

  • If you need medical help reasonable adjustments will be made so you get the right care and support.  
  • Your local community teams and crisis support lines are available if you are worried or anxious. 

Get in touch with us if you need information about local services 

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