'Enter and View' Visits to care providers

Visiting providers of health and social care services is the most hands-on way that any Local Healthwatch has to ensure that local services are fit for purpose. Read more about the visits to services that have been carried out in Warwickshire.
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What is Enter and View?

Under Healthwatch regulations, local service providers have a duty to allow Healthwatch organisations to ‘enter and view’ their premises, so that our Authorised Representatives (including volunteers) can see and hear how local people are experiencing the services provided. Premises where health and social care is publicly funded and delivered include residential care homes, hospitals, GP surgeries, Dentists, and Opticians.

Visits to services

Visiting providers of health and social care services is the most hands-on way that any Local Healthwatch has to ensure that local services are fit for purpose. We can make unannounced visits to services in response to concerns raised by members of the public and partner organisations.  It allows us to observe for ourselves how local services are being run, and to speak to staff and service users to collect their views.

What happens after our visit?

When we carry out an Enter and View visit to a service, we write a report with recommendations and decide if a follow-up visit is needed. If necessary we can escalate our concerns to Warwickshire County Council, the Care Quality Commission, Healthwatch England, and Safeguarding.

What training do Authorised Representatives have?

Healthwatch Warwickshire Authorised Representatives undertake training in 'Enter and View', Mental Capacity Act & DOLS (Liberty protection), the Mental Health Act, Dementia Awareness, Mental Health Awareness, Equality and Diversity. They bring a wealth of experience and a passion for improving health and social care services for people in Warwickshire.

Residential Care Homes

When we visit a residential care home we spend time with the residents, finding out what it is like to live in the home - their likes and dislikes. We chat to relatives who are visiting and talk to staff about what it is like to work there.

Our Enter and View reports are a description of what we saw and heard on the day and include recommendations for improvement. They are published on our website, read by people looking for care homes, and shared with Healthwatch England, the Care Quality Commission, and Warwickshire County Council Quality Assurance Team.

Find out more

GP Practices

Between February 2015 and March 2017, we conducted an in-depth assessment of patient experience at the 82 GP practices across Warwickshire. Over a two year period, our Authorised Representatives conducted Enter and View visits to each of the 82 GP practices, as well as distributing patient surveys. Healthwatch Warwickshire surveyed more than 2000 patients, obtaining valuable independent intelligence about their specific experiences and concerns. You can search for the reports from each individual surgery here.

Read the final report

Mental Health Services

In 2017, a review into Warwickshire's mental health services was carried out, which included:

  • A visit to inpatient wards at St Michael’s Hospital in Warwick , including a 'Have Your Say Day'
  • Visit to Manor Site in Nuneaton
  • Visits to Stratford Healthcare and Manor Court Avenue
  • A meeting with Coventry and Warwickshire Partnership Trust (CWPT) to discuss the admission and discharge process.

Read the full report

Download our Guide to Enter and View Visits for Care Home Managers

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