Making health and social care services work better, for everyone

Coventry and Warwickshire Partnership NHS Trust (CWPT) has been rated as ‘Requires Improvement’ for a second time, in the CQC Report issued on 8 November.

The CQC reported that some progress had been made since their previous inspection in June 2017. Particular praise was given regarding the kind, caring and respectful staff, successful partner-working, an innovative approach to safeguarding children and adults and improvements in numbers of patients being restrained.

CWPT was rated as ‘Good’ for ‘caring’ because:

  • throughout the Trust, staff were found to be caring, kind and considerate towards patients. Feedback from patients, carers and families during the inspection was consistently positive in how staff treated them.
  • feedback from the 2017 family and friends test showed that over 95% of patients would recommend the trust as a place to receive care and treatment.

Healthwatch Warwickshire visited CWPT in a six day ‘enter and view’ visit during November and December 2016.  Our visit concentrated on the patient experience and we determined that on almost all metrics, this was at least satisfactory and often good.  Our visit and subsequent report was received positively by the CWPT – who report to have actioned all of the 42 recommendations. A copy of our report with findings of the visit is available here.

However, the CQC considered that insufficient progress had been made to enable a higher rating to be awarded overall.  Several areas were identified as requiring improvement including patient Care Plans not being sufficiently up-to-date or personalised, and not reflecting progress towards recovery and discharge.

At the CQC CWPT Quality Summit held on 9 November to discuss the finding of the Report with key stake holders, Healthwatch Warwickshire Chief Executive, Chris Bain, committed to supporting the Trust in making the required improvements.  Healthwatch exists to promote the voice of the public and assess their experiences of care.  As such, we will work with CWPT to:

  1. improve patient involvement with setting and maintaining Care Plans
  2. assess patient experience of the Trust through an ‘enter and view’ visit
  3. increase engagement of the Trust with seldom heard groups, through promotion and signposting.