Healthwatch was set up by the Government in 2013 as part of the 2012 Health and Social Care reform, to ensure that people are at the centre of health and social care services such as dentists, GP practices, hospitals, pharmacies and residential care homes.
Healthwatch England is the national independent consumer champion for health and social care across the country and its role is to advise the Department of Health about concerns raised by local Healthwatch organisations. Learn more about Healthwatch England.
There is a Local Healthwatch in every Local Authority in England and Healthwatch Warwickshire is Warwickshire’s Local Healthwatch. We are accountable to Warwickshire County Council Public Health, with Healthwatch England providing guidance and resources.
We work towards our purpose of improving local health and social care services in Warwickshire by:
- Gathering the views and experiences of Warwickshire patients and the public
- Making these views known, both locally and nationally as appropriate
- Promoting and supporting our involvement, as representatives of local people, in the commissioning of health services and provision of care services
- Recommending investigation or special review of services if deemed appropriate, either via Healthwatch England or directly to the Care Quality Commission (CQC)
- Providing information about access to services and offering support to make informed choices
- Sharing the views and experiences of the people of Warwickshire with Healthwatch England, to provide a steer to help it carry out its role as a national champion
- Referring customers to the NHS Complaints Advocacy Services if needed.